Return & Refund Policy
At Mode Aquariums, each system is engineered as a commercial-grade display solution. Due to the size, build process, and freight handling involved, all sales are subject to the policy below.
All Sales Final
All aquarium systems, racks, and related equipment are final sale and non-refundable. Due to the made-to-order nature and freight logistics of our products, we do not accept returns or exchanges for:
- Change of mind
- Incorrect product selection
- Minor cosmetic preferences
Freight Delivery & Inspection
All orders are shipped via freight carrier. Upon delivery, the customer is responsible for inspecting the shipment before signing.
- Inspect all packaging and items carefully
- Note any visible damage on the delivery receipt
- Take clear photos and videos during delivery and unboxing
Failure to document damage at the time of delivery will result in denial of any freight-related claim.
Damaged or Defective Items
If your order arrives damaged or has a manufacturing defect, you must contact us within 48 hours of delivery.
To submit a claim, please include:
- Order number
- Description of the issue
- Clear photo and/or video evidence
Claims submitted after 48 hours from delivery will not be eligible for review, resolution, or compensation.
After review, Mode Aquariums may provide one of the following at our discretion:
- Replacement parts
- Repair components
- Partial replacement of affected sections
Non-Returnable Conditions
We do not accept returns or issue refunds for products that are:
- Installed, used, or modified
- Damaged due to improper installation or handling
- Subject to normal wear
- Cosmetic variations that do not affect functionality
Refunds
Refunds are issued only in rare cases where:
- The product is confirmed unusable due to a manufacturing defect, and
- Repair or replacement is not feasible
Refunds will not be issued for:
- Customer misuse
- Failure to inspect upon delivery
- Failure to report issues within the required timeframe
Approved refunds will be issued to the original payment method.
Order Cancellations
Orders may be canceled within 24 hours of purchase. After this period, production or processing may have already begun, and the order will be considered final and non-cancellable.
Missing Items & Shortage Claims
All shipments must be inspected immediately upon delivery. Any missing items, shortages, or incomplete components must be reported to Mode Aquariums within 48 hours of delivery.
To submit a claim, customers must provide:
- Order number
- Detailed description of the missing items
- Clear photo and/or video evidence of all received contents and packaging
Failure to report missing items within 48 hours of delivery will result in the claim being denied.
Claims submitted after the 48-hour reporting window will not be eligible for free replacement parts. Any replacement parts requested beyond this timeframe, if approved, will be provided at the customer’s expense.
Mode Aquariums is not responsible for missing item claims reported beyond this timeframe.
Agreement to Policy
By placing an order with Mode Aquariums, the customer confirms they have read, understood, and agreed to this Return & Refund Policy.
Contact
For all support inquiries, please contact:
- Email: support@modeaquariums.com
- Please include your order number and supporting photos/videos so we can assist you as quickly as possible.